Warranty Policy for New and Refurbished Machines

WARRANTY:


New Units:

New units will come with an operation manual and registration instruction. Register the unit with the manufacturer to start their warranty policy. Warranty coverage varies by manufacturer. Contact the manufacturer’s warranty assistance department in order for an authorized service center to perform any repairs under their warranty guidelines.


Refurbished Units:

All units have been extensively tested and are in fully refurbished, working condition when they leave Performance System’s facility and will be ready to use immediately upon delivery. However, please remember that these units are used, and despite our best efforts, sometimes you may still encounter problems with any piece of floor equipment.

Due to this, we extend a reimbursable 30-day limited parts & labor warranty unless otherwise stated.


NOTE:

We will try to work with you as quickly as possible to resolve any situation that may come up, as we fully understand you need your machine working in your facility. However, there will be no compensation made for any downtime of the machine or a rental of a substitute machine if the customer deems it necessary to have one while repairs are in process.

We do not warranty products against normal wear and unauthorized modifications or alterations, improper use, improper maintenance, accident, misuse, negligence, damage, or if the Product is used for a purpose for which it was not designed.


Upon Delivery:

Most units are shipped FOB Destination – Performance Systems retains the risk of loss until the goods reach the buyer. Anything shipped otherwise will be noted.

Packaging processes are specifically put into place to protect the customer from receiving damaged units. All units have instructions on them for proper removal of the product. Once a unit has been delivered and signed for, any damages to the unit in the process of removing it from the pallet is the customer’s responsibility and will not be warrantied.

Therefore, prior to signing for a delivery, inspect the unit for any damage to the shrink wrap, pallet, or other shipping materials. If “PS” is not spray-painted on the shrink wrap, it is recommended to remove the shrink wrap and look for damage.

3rd Party Deliveries: If a delivery is being made to a 3rd party customer, it is the customer’s responsibility to have that location follow the steps outlined above. Even if the delivery driver did not contact the customer prior to delivery as instructed, the customer is responsible for conveying those steps to the facility.

Upon receipt, if the unit is not functioning properly, you must contact us within 1 business day of receipt. At that time, discretionary action will be taken by Performance Systems.

Operation of Unit

Units arrive with an operator’s manual. Contact your sales rep if you did not receive a manual with your unit. Failure to follow the operator’s manual, troubleshooting guidelines, lack of training and/or lack of knowledge of operating the unit will void all warranty on the unit.

Filing a Warranty

Below are the steps that should be taken if a mechanical problem has occurred.

Ø 1) Call Performance Systems Service Department at 319-472-3011 to report the problem.

Ø 2) A technician will call you back to troubleshoot the issues. Many times it is a small issue that can be resolved over the phone. **Failure or unwillingness to work with a technician in a reasonable manner voids the warranty**

Ø 3) If the Technician cannot resolve the issue via phone, Performance Systems has the right to choose to send the unit back for immediate repair or allow the customer to choose a local repair facility of their choice.

Ø 4) Customer arranges with repair facility to meet at a time and place convenient for all parties.

Ø 5) Repair Facility will contact Performance Systems prior to performing any repairs

Ø 6) Pictures of unit and video of part failure is required

Ø 7) Customer is responsible for all charges from Repair Facility

Ø 8) Customer submits the bill to Performance Systems

Ø 9) Performance Systems will reimburse customer for all repairs covered under warranty as outlined in the warranty policy.

Repairs:

If a certified technician is required, Performance Systems has the right to choose to send the machine back to the originating warehouse for immediate repair or allow the customer to choose their repair shop of choice. Labor charges will be reimbursed up to $55/hour. NOTE: if you take your machine to a repair shop or replace any parts without contacting Performance Systems and following the outlined steps, the warranty is void and you will not be reimbursed for expenses incurred.

Shipping: If deemed a warrantable repair and the unit is shipped to Performance Systems for repairs, we will cover the cost of shipping and all parts covered by warranty.

Parts:

Any inoperable part will be replaced within 30 days of receipt of unit. A new or used part will be sent to the customer or the repair facility at the discretion of Performance Systems.

The customer is responsible for shipping the defective part to Performance Systems. Once the defective part has been received, tested, and deemed a warranty item, a replacement part will be shipped to the customer.

Alternatively, a customer may have a replacement part shipped to them by agreeing to a hold on their credit card for the full cost of the part. The customer will be required to return the defective part to Performance Systems within 10 days of receipt of replacement.
If the defective part is not received by Performance Systems within 10 business days, the customer’s credit card will be charged for the full retail cost of the part.

In the event a repair facility replaces a warrantable part, the part will be reimbursed no more than Manufacturer’s Suggested Retail Price (MSRP).


Labor:

Labor charges deemed warrantable by Performance Systems will be reimbursed up to $55/hour.

Travel:

Travel fees are not covered.

Batteries:

New Batteries: 1-year prorated manufacturers' warranty Used batteries: AS-IS, with no performance guarantee

Returns

If for whatever reason you decide you do not want the machine you may return the machine within 30 days in the exact condition that it was received in. The buyer must pay shipping on return with insurance included in that price and a restocking fee of 15% of total price of the unit. Buyer will also pay for any damages or repairs to machines as determined by our technicians once we receive the machine back at our facility and no refund will be given until machine has been examined. Buyer must also palletize and assist in shipping the same as they did upon receipt.